Service Cloud Consulting
Why Salesforce Service Cloud?
Salesforce Sales Cloud is the industry standard customer support solution. Service Cloud’s functionality virtually guarantees a satisfying customer experience. It empowers your business to deliver the highest level of customer service quickly and efficiently provide extensive support to your customers. It not only makes your process seamless but also contributes to your business’s overall success. In a customer relationship survey, Service Cloud was responsible for:
- A 45% increase in customer retention
- A 47% increase in agent productivity
- A 31% faster case resolution
Service Cloud helps your reps get answers faster. A self-service portal and chat support help customers feel self-sufficient. For onsite support issues, Service Cloud can be customized to any role, giving field reps, dispatchers, and technicians the ability to identify and solve problems as a team. To fully take advantage of what Service Cloud has to offer requires working with a trusted partner. With Arketek as your Service Cloud consulting partner, you can rest assured that our team will take your customer support capabilities to the next level.
Our Service Cloud Services
Arketek’s consultants and developers have extensive knowledge and experience in CRM, Cloud computing, and Salesforce solutions. Our consulting services are built to support your sales, marketing, and customer service needs. We help deliver optimum outcomes for small as well as large businesses, helping companies in retail, manufacturing, finance, banking, healthcare, and other industries benefit from Salesforce use. Our consultants and developers will set up, configure and customize your Salesforce Service Cloud to make your customer support quick and efficient.
Service Cloud Consulting
No matter your business size, type, or model, we provide every business with the right solution for Salesforce Service Cloud. We analyse your specific problems or needs and propose the best ways to solve or match them. Having in-depth knowledge in the industry, our team will provide you with the best customizations and offer you a wide range of options, guiding you with the pros and cons of each.
SERVICE CLOUD CONSULTING