As a business owner, you know that the stronger your customer bonds are, the more sales you’re likely to make! You might have to shift the way you build and maintain these customer relationships if you’ve recently transitioned to working from home. However, it can still be done! Here are four of our favourite ways to build and maintain customer relationships while working from home:
Leverage the Power of Video Chat
Building trust is essential to good client relationships, and that means excellent communication! Since a large part of human interaction is non-verbal, it’s often easier to build trust when you’re face to face. If you’re working from home or with clients in other cities or time-zones, you might not be able to meet face to face, but you can always meet on video chat! Apps like Zoom, Skype, and Facetime are great ways to build and maintain trust with your customers.
Be Conscious of Your Customers’ Time
Showing respect is vital to building solid customer relationships. A great way to show respect is to be aware of your customers’ time. A little small talk goes a long way, but make sure you aren’t chatting your customers’ ear off! When you schedule an appointment with your customer, always be on time and keep it as short as possible. Let them know how much time they should plan for so they can get back to their own work and priorities.
Actively Listen to Your Customers
Remind your team to really listen to what customers are saying. You can do this by setting up a virtual coffee or happy hour to talk about the problems they’re facing. Together you can brainstorm solutions and come up with ideas to solve these issues. Even if the customer doesn’t work with you in the end, they will always remember that you made them feel important and really tried to help them with their needs. This can result in positive word of mouth feedback, which is crucial to maximizing your profits!
Salesforce is a Customer Relationship Management (CRM) software that manages all of your company’s relationships and interactions with your customers and potential customers. Salesforce will collect a customer’s website, email, phone number, social media profiles, and other information, like news about the company’s activities. Moreover, a CRM system will store crucial details like your client’s preferred way of communicating. Plus, Salesforce won’t just organize all of this info, but it also helps your company find new customers, win their business, and keep them happy! With Salesforce, you can better understand your relationship over time and build stronger relationships. As a bonus, Salesforce is accessible no matter where you’re working from – whether it’s at home, in a different country, or at the office!
Build Customer Relationships with Arketek
If you want to build customer relationships fast while working from home, you should hire a Salesforce consultancy like Arketek! As professional Salesforce experts, we will ensure a smooth transition to Salesforce in a way that fits your unique business needs, with flawless user adoption and maximum ROI! So reach out to Arketek today and start building customer relationships that will see your business scale through the roof!