Are you looking to improve your company’s business relationships and increase sales? Then you’re looking for a CRM system. CRM is a technology that manages all of your company’s relationships and interactions with customers and potential customers. In fact, CRM stands for Customer Relationship Management. There’s so much a CRM system can do for your business so let’s break it down:
Organize Valuable Data
Every time your employees talk to customers and prospects, they find valuable information. However, this critical data often gets stored on sticky notes, laptops, or inside the heads of your team. It’s easy for details to get lost, causing miscommunication and inadequate follow-ups. Even if you do collect all this data, are you making accurate reports and extracting intelligence?
Instead of doing it the hard way let your CRM system do all the work! A CRM solution begins by collecting a customer’s website, email, phone number, social media profiles, and automatically gathers other information, like news about the company’s activities. Moreover, CRM systems can store crucial details like your client’s preferred way of communicating. Not only does the CRM tool organize all of this info so you can better understand your relationship over time, but it also helps your company find new customers, win their business, and keep them happy. You’ll build stronger relationships and grow your business faster.
Reduce the Cost of Customer Acquisition
Did you know that a whopping 80% of customers don’t buy from a business twice, even if they’re happy with the product or service? According to Forbes, the reason is that most companies don’t engage their customers and create strong relationships with them! But experts agree that it’s approximately five times more expensive to acquire new customers than it is to sell to your existing customer base. That’s precisely where a CRM solution comes in. CRM systems will offer personalized engagement to every one of your customers, even if you have hundreds of thousands or more. CRM boosts your bottom line and ensures constant income while making it easier to look for new customers.
Increase Your Revenue
According to a Salesforce Relationship Survey performed with over 10,500+ customers, CRM systems increase sales by up to 30% and revenue by up to 25%. Using a CRM system will help you identify and add new leads while accurately categorizing them. This allows your sales team to focus on the right leads and close deals faster. Plus, you’ll understand your customers better, which improves cross-selling and upselling opportunities. The best part? You’ll keep your customers happy with better service, and repeat customers spend up to 33% more!
Arketek Can Help
Are you ready to scale your business and streamline your processes? Let Arketek help. We specialize in understanding and analyzing all your business needs. We will optimize and improve your sales, help build better relationships with your clients, and keep the inner workings of your business clean and organized. So tell us more about the problems your company is facing and connect with us today!